All products have been inspected before delivery to ensure good quality, but the goods may be damaged during long-distance delivery.
If you receive any damage to the goods, you can contact our customer service within 14 working days from the date of receipt, take photos of the items that need to be replaced and WhatsApp：+852 5947 9909 OR E-mail to marketing@starred-a.com.
On the day of the exchange, please bring along the goods together with the receipts for the exchange of goods at the Logistics Department of No. 25, Tai Yau Street, San Po Kong, Kowloon, Hong Kong during office hours.
Exchange Procedure
Return Procedure
Contact the customer service department of the company for record within 7 working days of the receipt period.
Take a photo of the exchange item, WhatsApp:
+852 5947 9909 OR
Email to the customer service mailbox marketing@starred-a.com for initial evaluation.
The customer service will make an appointment for the exchange time and method within 3 working days after receiving the email.
Pack the goods together with the sales order and other additional items with the original packaging materials, and return the goods with the contact information and order number back to the following address within 14 days.
Marketing Department, 25 Tai On Street, San Po Kong, Kowloon, Hong Kong
(Office hours: 9:30 – 12:45 am Monday to Friday; 14:00 – 17:30 pm, Closed on Saturdays, Sundays and public holidays.)
In the following cases, Red A will not provide exchange services
- The delivery period of the goods has exceeded 14 working days
- The item has already been used
- Package of the item was damaged
- Any product purchased outside reda.com.hk
- In case of any disputes, reda.com.hk reserves the right of final decision